1. Who we are

iStamPic (“we”, “us”, “our”) operates the website istampic.shop (the “Site”) and sells custom and pre-designed phone cases. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our Site or place an order.

If you have any questions about this policy or how we handle your data, contact us at support@istampic.com.

2. What information we collect

Information you give us directly:

• Name, email address, shipping and billing address, and phone number, when you place an order or contact us.
• Payment information, processed securely by our payment providers (see Section 5) — we never see or store your full card details.
• Photos or images you upload to create a custom case.
• Any information you include when you email us or fill out a contact form.

Information collected automatically:

• IP address, browser type, device type, and pages visited, collected through cookies and similar technologies (see Section 6).
• Order history and interactions with our Site.

3. How we use your information

We use your information to:

• Process and fulfil your orders, including shipping and customer support.
• Print your custom design onto your case.
• Send you order confirmations, shipping updates, and respond to your enquiries.
• Improve our Site, products, and customer experience.
• Send you marketing emails about offers and new collections, only if you’ve opted in — you can unsubscribe at any time.
• Comply with legal obligations, such as tax and accounting requirements.

4. Legal basis for processing (EU/UK visitors)

We process your personal data under the following legal bases: performance of a contract (processing your order), your consent (marketing emails, certain cookies), our legitimate interests (improving our Site and preventing fraud), and legal obligation (accounting and tax records).

5. Sharing your information

We do not sell your personal data. We share it only with trusted third parties who help us run our business:

• Payment processors (such as Stripe, PayPal, or similar), to securely process your payment.
• Shipping carriers (such as CTT or other courier services), to deliver your order.
• Hosting and IT providers, who store our website and its data securely.
• Email service providers, to send order updates and, if you’ve opted in, marketing emails.

Each of these providers only receives the information necessary to perform their service and is required to protect your data.

6. Cookies

Our Site uses cookies and similar technologies to make the Site work properly, remember your cart, and understand how visitors use our Site. You can control or disable cookies through your browser settings, though some features of the Site may not work properly without them.

7. Data retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy — typically for the duration of any warranty or guarantee period, plus the time required by law for accounting and tax purposes. Custom design images are kept only as long as needed to produce and, if required, reproduce your order, after which they are deleted.

8. Your rights

If you are located in the EU/UK, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data, where applicable.
• Object to or restrict certain processing.
• Request a copy of your data in a portable format.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, email us at support@istampic.com. We will respond within one month, as required by law. You also have the right to lodge a complaint with your local data protection authority — in Portugal, this is the Comissão Nacional de Proteção de Dados (CNPD).

9. Data security

We use reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International transfers

Some of our service providers may process data outside the European Economic Area. When this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, in accordance with applicable data protection law.

11. Children’s privacy

Our Site is not directed at children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, email us at support@istampic.com.