1. Introduction

Welcome to iStamPic. These Terms & Conditions (“Terms”) govern your use of istampic.shop (the “Site”) and any purchase you make from us. By placing an order or using our Site, you agree to these Terms. If you do not agree, please do not use our Site.

2. About us

iStamPic (“we”, “us”, “our”) is a small, independent brand based in Portugal, selling handmade and custom phone cases. For any questions, contact us at support@istampic.com.

3. Eligibility

By using our Site and placing an order, you confirm that you are at least 18 years old, or that you have the permission of a parent or guardian to make a purchase.

4. Products and descriptions

We do our best to describe and display our products accurately, including materials, colours, and dimensions. However, slight variations may occur due to the handmade nature of our products, screen display settings, or printing processes. These variations do not constitute a defect.

5. Custom cases

When you upload a photo or image to create a custom case, you confirm that you own the rights to that image or have permission to use it, and that it does not infringe on any third party’s rights or contain unlawful, offensive, or inappropriate content. We reserve the right to refuse to print any image that violates this condition.

Because custom cases are made specifically for you, please review your design carefully before completing your order. Once production has started, changes may not be possible — see Section 9 for details on cancellations.

6. Pricing and payment

All prices are displayed in Euros (€) and include applicable taxes unless stated otherwise. We reserve the right to change our prices at any time, though changes will not affect orders already placed. Payment is processed securely at checkout through our third-party payment providers; we never see or store your full card details.

7. Order confirmation

Once you place an order, you will receive an email confirming we’ve received it. This confirmation does not guarantee availability — in the rare case a product cannot be fulfilled, we will contact you and offer a full refund.

8. Shipping and delivery

We offer free worldwide shipping, with delivery typically taking 1–4 days. Delivery times are estimates and not guaranteed, as they can be affected by customs, courier delays, or other circumstances beyond our control. You will receive a tracking number by email once your order ships.

Any customs duties or import taxes charged by your country, if applicable, are the responsibility of the customer.

9. Cancellations and changes

If you need to cancel or change your order (such as the phone model, design, or shipping address), contact us as soon as possible at support@istampic.com. If your order has not yet entered production, we will happily make the change. Once production has started, we may not be able to cancel or modify the order.

10. Returns and refunds

We offer a 30-day satisfaction guarantee. If you are not satisfied with your case for any reason, contact us within 30 days of delivery and we will provide a full refund, no questions asked. If your case arrives damaged or with a printing defect, we will send a replacement or issue a refund, at your preference — just send us a photo of the issue.

Refunds are issued to the original payment method and may take a few business days to appear, depending on your bank or payment provider.

11. Intellectual property

All content on this Site — including designs, graphics, logos, and text — is owned by iStamPic or used with permission, and is protected by copyright and trademark law. You may not copy, reproduce, or use our content without our written permission.

12. Limitation of liability

To the fullest extent permitted by law, iStamPic is not liable for any indirect, incidental, or consequential damages arising from the use of our Site or products. Nothing in these Terms limits any rights you have as a consumer under applicable law.

13. Governing law

These Terms are governed by the laws of Portugal. Any disputes arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the Portuguese courts, without prejudice to any mandatory consumer protection rights you may have in your country of residence.

14. Complaints

If you have a complaint, please contact us first at support@istampic.com so we can try to resolve it directly. As a business operating in Portugal, we are also registered with the electronic complaints book, available at livroreclamacoes.pt.

15. Changes to these Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Site after changes means you accept the updated Terms.

16. Contact us

If you have any questions about these Terms & Conditions, email us at support@istampic.com.