1. Our guarantee

At iStamPic, we want you to love your case. That’s why every order comes with a 30-day satisfaction guarantee — if you’re not happy with your purchase for any reason, we’ll make it right.

2. 30-day satisfaction guarantee

You have 30 days from the date of delivery to request a refund. No complicated forms, no interrogation — just email us at support@istampic.com with your order number, and we’ll take care of the rest.

3. Damaged or defective items

If your case arrives damaged, faulty, or with a printing defect, contact us within 30 days of delivery with a photo of the issue. We will send you a free replacement or issue a full refund — whichever you prefer.

4. Wrong item or model

If we made a mistake with your order — the wrong phone model, design, or product — let us know and we will correct it at no extra cost, either with a replacement or a refund.

5. Change of mind

If you simply change your mind about your case, you can still request a refund within the 30-day window. Because our cases are made to order, we may ask you to send us a photo of the item, but in most cases no physical return is required — we’ll confirm the details by email.

6. How refunds are processed

Once your refund is approved, it will be issued to your original payment method. Refunds typically appear within 5–10 business days, though the exact time can depend on your bank or card provider.

7. Order cancellations

If you need to cancel an order before it ships, contact us as soon as possible at support@istampic.com. If production hasn’t started yet, we’ll cancel it and issue a full refund. Once an order has entered production, cancellation may no longer be possible — but our 30-day guarantee still applies once it arrives.

8. Custom cases

Custom cases made from your own photo are covered by the same 30-day guarantee. If the print quality, fit, or finish isn’t what you expected, we’ll replace it or refund you — the only exception is if the issue comes from a low-resolution image you provided, in which case we’ll always contact you before printing to flag the problem first.

9. Late or missing refunds

If it’s been longer than 10 business days since your refund was approved and you still haven’t received it, please check with your bank or card provider first, as processing times can vary. If you still have concerns, email us and we’ll look into it right away.

10. Contact us

Questions about a refund, return, or your order? Email us at support@istampic.com — we usually reply within 24 hours.