1. Where we ship

iStamPic ships worldwide. Wherever you are, you can order from us and we’ll get your case to you.

2. Free shipping

All orders ship completely free, with no minimum purchase required. The cost of shipping is already included in the price of your case.

3. Delivery times

Most orders are delivered within 1–4 days from the date of dispatch. Please note this is the shipping time only — custom cases also require a short production time before they ship (see Section 5). Delivery times are estimates and not guaranteed, as they can be affected by customs, courier delays, or circumstances beyond our control.

4. Order processing

Orders are typically processed and shipped within 1–2 business days of purchase. During busy periods (such as promotions or holidays), processing may take a little longer, but we’ll always keep you updated.

5. Custom cases

Because custom cases are made specifically for you, they require an additional production time before shipping — usually 1–3 business days — on top of the standard delivery time above. If there’s ever an issue with the image you uploaded (such as low resolution), we’ll contact you before production begins, which may add a little extra time.

6. Tracking your order

As soon as your order ships, you’ll receive an email with a tracking number so you can follow your delivery every step of the way. If you don’t see it in your inbox, please check your spam or promotions folder.

7. Customs and import fees

For most destinations, there’s nothing extra to pay on delivery. However, depending on your country’s regulations, your order may be subject to customs duties, import taxes, or fees charged by your local customs office. These charges, if any, are the responsibility of the customer and are not included in our prices, as they vary by country and are outside our control.

8. Incorrect address

Please double-check your shipping address at checkout — we ship exactly to what you provide. If you notice a mistake, contact us as soon as possible at support@istampic.com; we can update it if your order hasn’t shipped yet. We’re not responsible for orders delayed or lost due to an incorrect address provided at checkout.

9. Lost or delayed packages

If your tracking shows no movement for an unusually long time, or your order hasn’t arrived within a reasonable window past the estimated delivery date, contact us and we’ll investigate with the carrier and make it right — with a replacement or a refund.

10. Contact us

Questions about your delivery or tracking? Email us at support@istampic.com — we usually reply within 24 hours.